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This customer service training course teaches learners the essentials of customer service. Learners will learn how to develop and retain positive attitude, show additional attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and issues. Attendees will also learn how to build rapport with customers, interpret non-verbal communication statements, provide excellent customer service over the telephone and communicate effectively through e-mail
This one day training programme will provide the following skills, enabling them to:
- Cultivate the fundamentals of customer service
- Develop and maintain a positive attitude
- Use customer-friendly language
- Deal effectively with customer complaints and problems
- Build rapport with customers
- Interpret non-verbal communication
- Provide quality customer service over the telephone
- Communicate effectively through e-mail
- Determine what customers want
- Create service standards
- Implement service standards
- Monitor service standards
- Understand your customer
- Train and empower employees
- Create a customer service climate
- Foster customer loyalty
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