This two day course is for newly appointed or soon to be promoted team leaders and supervisors.
The course is ideal for those new to managing other people who want to establish themselves in their role with credibility, confidence and an awareness of their management style.
Objectives
This course will enable attendees to gain a better understanding of their position as a supervisor, and how they may develop the skills required for the day to day running of the workplace.
The course blends interactive and practical sessions which will allow the delegate to demonstrate the use of these skills and formulate action plans which will have a positive impact on their team and workplace.
Who should attend?
Newly appointed or soon to be appointed supervisors who are looking for an introduction into the key principles of modern supervision practice.
Course Content
· How to empower yourself and your staff
· What leadership is from the supervisor's point of view
· How to build credibility and trust
· Analyzing effective listening processes and skills
· Learning participative leader skills and techniques
· The three steps of the continuous performance appraisal process
· Coaching, mentoring and how to give constructive feedback
· Decision-making tools for effective leadership
· How to apply problem solving techniques to solve actual problems
· Teams vs. work groups: learning to lead and build personal effectivenes
By the end of this program, participants should understand their role as a supervisor and develop the individual, team and one-on-one leadership skills required to keep up with evolving mangement roles and responsibilities.
